Digital Onboarding

The process of digitization of financial services has unexpectedly consolidated with the evolution of the global pandemic caused by Covid-19. Nevertheless, despite this rapid evolution, digital financial inclusion has not increased as much as might have been assumed due to difficulties with digital onboarding. This paper describes the challenges to remote account opening that impede access to digital financial services, and recommendations for overcoming them.(Spanish Only)

Categories: Recommended Readings
Author: iadb